Cactus Careers 2024 for its Contractor/Customer Service, Cactus Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Any Graduate. If you are interested, please apply as soon as possible.
Company Name: Cactus
Role: Contractor/Customer Service
Location: Work From Home
Experience: Freshers
Qualification: Any Graduate
Batch: Any Batch
Job Type: Work From Home
Salary: Best in Industry
Cactus Careers 2024
Job Description:
- Keep a tight tab on all the channels through which the customers approach us i.e. Emails, Calls, Website forms etc. and ensure that all the leads coming from these channels are converted.
- Understanding the customers need by studying the customers history, buying patterns in the past and then recommend a suitable solution to ensure that the customer closes the sale with Editage.
- Ensure that all the customers who approach us are responded to within 1 business hour through the channels of calls, emails, or system-based quotations.
- Collaborating with other departments to ensure that the customers need is met within the deadline committed to the customers.
- Timely following up with the leads across markets to ensure maximum conversions.
Requirements:
- Bachelors in any subject
- Very strong customer focus and a customer first approach
- Native level written and spoken Arabic language skills
- Excellent English speaking, writing and comprehension skills
- Ability to multi-task and manage stress
- Positive, passionate, open and keen to learn
Responsibilities:
- Provide support to customers over phone, email and other channels as needed
- Provide timely, accurate and high quality responses to service, quality, payment and platform related queries from our Arabic customers
- Understand service, process and business scope thoroughly to be able to upsell and cross-sell our services effectively
- Collect and share feedback over phone/email from customers as needed
- Accurately translate customer details, instructions, emails and other details into English and ensure pass 100% accuracy
- Translate client feedback in to English and pass on relevant information to the teams
- Effectively coordinate with the delivery and marketing teams within the organization
- Negotiating with the managers of the editing team to provide the best possible service experience to clients
How To Apply For Cactus Careers 2024?
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