Intouch Hiring Freshers 2024 for its Support Associate (Chat/Mail), Intouch Drive is organizing off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Any Graduate. If you are interested, Please apply as soon as possible.
Company Name: Intouch
Role: Support Associate (Chat/Mail)
Location: Work From Home
Experience: Freshers
Qualification: Any Graduate
Batch: Any Batch
Job Type: Work From Home
Salary: Best in Industry
Intouch Hiring Freshers 2024
Job Description:
- Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools
- Coordinate with the co-workers, lead persons and other departments as appropriate
- Responsible to handle inquiries in a manner which meets quality and performance standards
- Identify and escalate priority emails to appropriate channels
- Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
- Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines
- Actively listen to the customer, and show empathy and patience
- Document customer transactions accurately in the appropriate systems
Requirements:
- Education – Any Graduate
- Experience – 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations
- Fundamental understanding of eCommerce websites
- Ability to adhere to all organizational policies and procedures
- Above average verbal and written communication skills – ability to speak accurately, using proper grammar, and good enunciation
- Ability to operate a phone system, personal computer
- Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow up multiple tasks/details with accuracy and timeliness
Work From Home | Yatra Careers 2024
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