BP Recruitment 2024 for its Service Representative, BP Drive is organizing Off Campus Drive for candidates in Any Batch. IN order to apply, candidates should have degree in Bachelors Degree. IF you are interested, Please apply as soon as possible.
Company Name: BP
Role:Senior Customer Experience Consultant
Location: Work From Home
Experience: Freshers
Qualification: Bachelors Degree
Batch: Any Batch
Job Type: Full Time
Salary: Best in Industry
BP Recruitment 2024
Job Description:
- Crafting a customer journey map for customer onboarding process across different customers types
- Providing detailed customer onboarding information to the customers
- Updating customer data and information in case of errors, or raising it to the respective teams (MDM, Sales, etc.), as required
- Serve as main point of contact for the customer during onboarding
- Providing customers with details across different products and services (B2B and B2C) and helping them through activities such as raising a compliant, order management, making payments, checking request statuses, etc.
- Develop and implement a customer onboarding plan
- Manage customer onboarding progress and address any issues, queries, and enquiries from customers
- Continuously interact and be updated with the latest marketing campaigns, offers, etc. across different products
Requirements:
- Bachelor’s degree or equivalent experience
- This position is a hybrid of office/remote working
- Proficient in Microsoft Office Suite Applications
- demonstrated ability in a B2B and B2C account management environment
- Proven abilities to handle large volume of service requests daily using SAP, Salesforce or CRM tracking tool.
- Accurate data entry and detail oriented
- Strong problem solving abilities and capacity to independently prioritize and coordinate work to meet customer service request timelines.
- Superb communication (verbal & written) skills and ability to function effectively, independently and as part of a team.
- Ability to prioritise and take direction from many sources; flexibility and adaptability to change.
Work From Home | Capita Recruitment 2024
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