Base8 Careers 2024 for its Service Desk L1, Base8 Drive is organizing Off Campus Drive for candidates in Any Batch. In order to apply, candidates should have degree in Bachelors Degree. if you are interested, Please apply as soon as possible.
Company Name: Base8
Role: Service Desk L1
Location: Work From Home
Experience: Freshers
Qualification: Bachelors Degree
Batch: Any Batch
Job Type: Work From Home
Salary: Best in Industry
Base8 Careers 2024
Job Description:
We are seeking a motivated and enthusiastic individual to join our IT Service Desk team as a fresher. This entry-level position offers an excellent opportunity for recent graduates or individuals with limited experience to gain valuable skills and kick-start their career in IT support.
Requirements:
- Need Fresher or 0-1 yrs experience can work with our Service Desk Team
- Bachelor’s degree in computer science, Information Technology, or related field.
- Excellent communication skills (must)
- Flexible to work in night shifts
- Graduate or equivalent qualification ideally in an IT-related discipline.
- Knowledge of Windows, AD, 0365, etc.
- Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting
Responsibilities:
As a Service Desk Specialist, your primary duties and responsibilities include the following. Other duties may be assigned.
- Record all actions, conversations, and work was undertaken in the IT Service Management Tool (Service now) Within Service now, use the knowledge base for known errors, and work around to aid diagnosis or resolution.
- Understanding of contractual goals and Service Level Agreements (SLAs)
- Ability to manage both online (phone support) and offline (email support) and manage their time between the two efficiently
- Fully competent in mobile technology proven through testing, performance, quality, technical ability, efficiency, and system knowledge
- Learning more advanced troubleshooting skills and techniques
- May work on clients with unique requirements
- Resolve/fulfill incoming Service Desk incidents and requests from internal staff
- Provide IT support for many technologies (mostly Microsoft) to a wide user base
- Handling incoming telephone calls, emails, and self-service tickets in a customer-friendly and professional manner
How To Apply For Base8 Careers 2024?
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